Terms & Conditions

1. Introduction

Welcome to GreenCraftCollective ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of our plumbing services and website located at greencraftcollective.sbs (the "Service") operated by GreenCraftCollective.

By booking a service or accessing our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Service Overview

GreenCraftCollective offers top-tier plumbing services, which encompass:

• Emergency plumbing repairs
• Bathroom and kitchen renovations
• Commercial plumbing solutions
• Comprehensive plumbing projects
• Maintenance and inspection services

Each service's availability is subject to site-specific conditions. We retain the right to alter or discontinue our offerings without prior notice.

3. Booking and Reservations

3.1 Booking Process

To arrange a service appointment, you are required to:

• Be at least 18 years old
• Provide truthful and complete details
• Accept these Terms & Conditions
• Ensure property access during the agreed times

3.2 Confirmation

A service reservation is only verified after our confirmation in writing. We possess the authority to reject services to anyone at our discretion.

3.3 Availability

Service execution is contingent on the availability of technicians and the accessibility of the site. We will endeavor to accommodate your preferred scheduling.

4. Payment Terms

4.1 Pricing

All service charges are quoted in £ and inclusive of taxes, unless specified otherwise. We reserve the right to adjust prices without prior notice.

4.2 Payment Schedule

• Emergency services: Payable upon completion
• Projects valued over £1,000: A 50% deposit is required at the time of reservation
• Remaining balance: Due at the completion of the project
• Any additional fees: Payable upon completion

4.3 Payment Methods

We accept a variety of payment options including major credit cards, bank transfers, and certified cheques. All payments are processed using secure, encrypted channels.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• Cancel more than 48 hours in advance: Full deposit refund
• Cancel between 24 to 48 hours in advance: 50% deposit refund
• Cancel less than 24 hours in advance: Deposit is non-refundable
• Cancellation fee for emergency services: £100

5.2 Emergency Service Guarantee

In the case of emergency services, we assure a 2-hour response time. Unforeseen delays will result in:

• A discount of 20% on the emergency service call
• Rescheduling your service as a priority in our next available slot

5.3 Project Delays

If project timelines are affected by unexpected variables such as site conditions or material shortages, we will provide new timelines and rearrange schedules as necessary.

6. Safety and Site Conduct

6.1 Safety Requirements

Property owners are obligated to:

• Ensure a secure and unobstructed path to the working space
• Report any potential hazards or dangerous materials
• Keep children and pets distant from the working areas
• Abide by the safety instructions given by our technicians

6.2 Site Preparation

It is the customer's responsibility to:

• Remove personal items from the work vicinity
• Provide sufficient space for work to be carried out
• Secure pets during work hours
• Notify neighbors about the impending work

6.3 Conduct

Customers must maintain a safe working environment. We retain the right to halt services if site conditions threaten the safety of our technicians or property.

7. Liability and Insurance

7.1 Our Liability

We are liable only up to the payment received for your service. We disclaim responsibility for:

• Already existing plumbing issues
• Damage due to unseen defects
• Any losses incurred from service disruption
• Problems due to lack of proper maintenance

7.2 Insurance Coverage

We hold full liability insurance for our workmanship and operations. You are accountable for insuring your property.

7.3 Warranty

We provide warranties on our labor as outlined in your service agreement. Manufacturer warranties are valid for materials and installations.

8. Modifications and Project Changes

Alterations to project plans may be necessitated by on-site discoveries, building codes, or material availability. Any such changes will be communicated for your approval before they take place.

9. Force Majeure

We will not be held liable for any delays, cancellations, or alterations due to uncontrollable circumstances, including:

• Extreme weather events
• Acts of nature
• Regulatory enactments
• Utilities disruptions
• Supply chain interruptions

10. Privacy and Data Protection

Your private data is handled in line with our Privacy Policy. By using our services, you consent to the collection and application of your information as per our Privacy Policy stipulations.

11. Intellectual Property

The intellectual property on our website, which includes texts, graphics, logos, and pictures, is secured by copyright and trademark laws. Unauthorized reproduction, distribution, or the creation of derivative works is prohibited without our explicit written consent.

12. Governing Law

The provisions of these Terms are subject to the legal system in United Kingdom. Conflicts will be resolved in the courts situated in London, United Kingdom.

13. Changes to Terms

We reserve the right to modify these Terms anytime. Updates will be posted on the website, with the effective date noted. Your continued service engagement signifies the acceptance of the updated Terms.

14. Contact Information

If you have inquiries regarding these Terms & Conditions, please reach out to us at: