Privacy Policy

1. Introduction

GreenCraftCollective ("we," "us," or "our") is dedicated to safeguarding your privacy. This document outlines our Privacy Policy, detailing how we handle, utilize, share, and protect your personal data when you browse our website greencraftcollective.sbs or utilize our plumbing solutions.

Your agreement to the data procedures specified in this document is presumed upon usage of our services. Our policy adheres to relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly supply to us in scenarios such as:

• Scheduling plumbing services
• Engaging with us through our website or over the phone
• Enrolling for our newsletter
• Completing forms on our website
• Requesting quotes or consultations

The types of information collected may encompass:

• Your name and contact details (such as email, phone number, and address)
• Payment details (handled securely by third-party systems)
• Details regarding the services you need and your property
• Information for emergency contacts
• Instructions for accessing the property

2.2 Information Collected Automatically

Digital data regarding your device and your interactions with our website is collected automatically upon your visit:

• IP address and geographic location data
• Type and version of the internet browser
• Details of the web pages you visit and time spent on our site
• Source/referral websites
• Details regarding your device (such as type, screen resolution, etc.)

2.3 Cookies and Tracking Tools

Our website uses cookies and similar tracking mechanisms to improve your browsing experience. These technologies are used to:

• Store your preferences
• Evaluate our site's performance and usage
• Deliver customized content
• Enhance our services

Cookie preferences can be managed via your web browser settings or through our cookie consent pop-up.

3. Use of Your Information

We employ the data we gather for several objectives, including:

• Provision of Services: To deliver plumbing services, schedule meetings, and manage project communications
• Support for Customers: To address your queries and provide support
• Processing Payments: For handling payments and billing management
• Safety and Security: To maintain secure operations and prevent fraud
• Marketing: For dispatching promotional materials and updates, as long as you have given us permission
• Enhancing Our Website: To analyze usage trends and augment site functionality
• Adherence to Legal Obligations: To fulfill legal and regulatory mandates

4. Disclosure and Sharing of Information

We abstain from selling, trading, or renting your personal data to external parties. Your information may be shared under certain instances:

4.1 Collaborating with Service Providers

Information may be disclosed to reliable third-party vendors who support us in areas like payment processing, website hosting and maintenance, email marketing, analytics, and customer assistance.

4.2 Legal Demands

Your data may be shared to comply with legal obligations or in response to legal proceedings, court directives, emergencies, or for investigating potential fraudulent or illegal activities.

4.3 Business Transactions

Your data could be transferred as part of any merger, acquisition, or asset sale of our business.

5. Protecting Your Data

Appropriate technical and organizational safeguards are in place to protect your personal data from unauthorized access, changes, distribution, or destruction. These include encryption, fortified servers, controlled access measures, ongoing reviews, and staff training.

However, no data transmission over the internet or electronic storage method is infallible. Absolute security cannot be guaranteed.

6. Retention of Data

Your personal data is retained only as long as needed for the purposes for which it was collected or as legally required. Retention periods typically include:

• Records of Services: 7 years (for tax/legal obligations)
• Communications for Marketing: until you unsubscribe or request removal
• Analytics Data: 26 months
• Customer Support Correspondence: 3 years from the final interaction
• Information on Warranties: Throughout the duration of the warranty

7. Your Privacy Rights and Choices

You hold rights to access, rectify, or erase your personal data (subject to legal criteria), data portability, and to withdraw consent for marketing communications or to manage cookies. Contact us using the details given below to exercise these rights.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for insights on website usage. You can opt out through the Google Analytics Opt-out Browser Add-on

8.2 Social Media Platforms

Links on our site may direct you to social media platforms which have their individual privacy policies.

8.3 Payment Processing

Financial transactions are managed by third-party processors that are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Movement

Your data may be transmitted and processed in countries other than United Kingdom. We employ measures that comply with applicable privacy legislation for these transfers.

10. Children's Privacy

Our services do not target children below the age of 13, nor do we knowingly collect their information. If you believe a minor has provided their data, contact us promptly.

11. Modifying This Privacy Policy

Amendments to this Privacy Policy may occur to reflect new practices or legal changes. We will inform you by updating the policy on our site, contacting registered users, or displaying a notice. Your continued use after the effective date signifies your agreement.

12. Getting in Touch

For questions about this Privacy Policy or our data handling practices, reach out to us:

13. Abiding by Google Ads User Consent Policy

We conform to the Google Ads user consent policies. You can modify your preferences for cookies and tracking through our cookie settings at any time.